Salesforce Reviews

Cons

no cons at all what so ever

Cons

Internal Politics

There are no cons other than that in last 1.5 years that I know

Cons

Honestly I don't know if being in the infrastructure team in India is so exiting. Keep doing the same monotonous work using the crappy tools that the upstream teams push.

Yes, Our Infra top management is very transparent and honestly they don't know what their vision is, and they are honestly communicating that to their teams

At times they honestly don't know what their org should look like, and they are honestly doing re-orgs since 6 months. And they Honestly don't know what impact these re-orgs would have on the entire org.

With previous Hyderabad infra leader moving and since the new infra leadership formed in Hyderabad, there has been a huge leadership vacuum that honestly the top management doesn't know that we exist here.

Cons

I joined this company with great aspiration and my dream shattered within a couple of weeks. From Managers to Upper Management in AMER shift in India craves for CSAT ...they push engineers to pitch surveys... total breach with customer ethics and core values of salesforce. Support Agent is like a survey machine nothing more than that...in fact the team never cares about the learning and enhancing the skills of Engineers. Rather find a way to get the good survey. I left the company in frustration due to these malpractices and learning curve was zero.

Cons

Overall experience should be pleasant for everyone but for CSG(product Support) work pressure is slightly more.

Cons

I don't think there are any cons

Cons

1. If you're hired as "Success Agent Tier-2" for CRM support then your Salesforce career is over because you'll be working in a specific skill group (Configuration, Usage or Email team) and do not get any chance to explore the real Salesforce CRM tool.

2. Management do not to monitor/plan their employees leaves(PTO's) properly which again makes very difficult to work with a huge backlog of cases. You can expect 25-30 cases per agent in AMER shift or 30-35 cases per agent in EMEA shift.

NOTE: I have worked in Wipro (worst of all IT companies) so I am very well aware of overload/ extra amount of work.

3. They do not have enough "Tier-3" resource which makes your life miserable because as Tier-2, you'll be the only point of contact for the customer who has raised a case. If customer escalates the case or gives you DSAT due to the delay in resolution, then it won't affect Tier-3's performance. Management will simply blame you.

4. So many bugs/ Known issues in every major releases which will make you cry like hell as a support agent.

5. If you ask CSG management to hire more resources to reduce the back log, they'll simply say - "No we cannot because we do not have enough budget".

6. HR team sends out an employee survey link in each quarter but that doesn't make any change in your work life.

7. Also when it comes to "Employee referral"(if your friends, relatives or siblings gets hired then you get $2000/each) program in Hyderabad is one of the most "Corrupted" program they've.

I have seen 3 examples of corruption in referrals where managers referred their siblings who has really good terms with the "hiring manager". They all got selected and each manager earned easy $2000 + Family member (as a salesforce employee).
So again if you're hired as Success agent Tier-2 then forget about referring anyone.

8. No way you will get Onsite chance. Strict policy. Also please do not dream of getting free passes/visit to Dreamforce event especially if you're in India.

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Cons

Work life balance. High pressure on support agents

Cons

There aren't any cons up till now

Cons

I have seen many reviews but no action yet. We only see the canned response.

Biggest mistake by getting employees and management from Call centre culture.
2. Spoiled the work culture.
Most of them doesn’t have knowledge or attitude to work in company like Salesforce. They are fit for BPO only.
Salesforce values now changed from Trust to No-Trust.
Now the culture is Politics, backstabbing, data manipulation.
There was saying Getting into Salesforce is harder than getting into Harvard university.
This doesn’t apply for Hyd CSG.
Criteria for hyd CSG:-
1. Referred by Management
2. Wife can refer husband and vice-versa.
True ohana can be seen here.
Husband and wife working in same team, shift, and manager.
Though we have policy around it, who cares need to focus on Ohana.
If not in same team it’s very easy to work in same shift.
Doesn’t make sense reaching out to ES as they are the one who gives offer letters.
Promotion criteria:- management favourite.
Need to know how to play politics.
Backstabbing and how to get numbers.
Management is afraid to take actions against non performers and people with wrong attitudes which actually spoiled the entire culture.
list will go on...