Is it a good idea to get into Salesforce CSE? you decide..!! - Customer Success Engineer Salesforce Employee Review

4.0
24 May 2021
Recommend
CEO approval
Business outlook

Pros

1. Salesforce as a company has really good policies towards employees. 2. Allowances, leaves, compensations, and salary for each role are above market standards. 3. In Salesforce the company will bear your expenses to a limit if you want to pursue a course or any other... Also, any Salesforce certification/training that you choose is free of cost. 4. The company is really flexible/ has a good culture.

Cons

** This is from my experience in CSE (Customer success Engineering) ** In CSE currently, there is Dev-support and Non-Dev-Support: -> Scenario 1: You got recruited into the Non-Dev-Support teams: Non-Dev-Support teams: CRM-Config, CRM-Usage, EDI, etc... The work that these teams do apart from CRM config is basically niche... Your learning curve will DRASTICALLY fall down. You have to keep up with the technological changes outside of your team while working with cases related to your team, if you can't do that you are done. You will fall into a black hole where you will be an expert in a "niche" but can't use it outside of Salesforce. Therefore, you will be hooked to the company. Even if you decide to go out of Salesforce with your "niche" as I have mentioned in the pros... Salesforce pays you well. Therefore, your salary will be high... This creates another problem that is - High Salary - Niche (or Limited) knowledge. -> Scenario 2: You got recruited into the Dev-Support teams: Now, In this team, you will have opportunities to gain a vast amount of knowledge but the workload is "TREMENDOUS" that you wish you have time to drink water. Most of the people who join this choose one of the three options below: - Quite after 2 - 4 months. - Gain all the knowledge that they can and quit or change teams. - Stay here forever by becoming "niche". =============================================================== Putting the above scenarios aside in CSE - Associate, junior, senior, whatever everybody does the same work but are paid differently. There are no job level boundaries - Associate, junior, senior, whatever everyone has the same metrics. There are N number of examples where a senior has no idea what to do but a junior is an absolute rockstar and yet the senior is paid wayyy...... more than the junior. Another example: Let's say you are a junior in Salesforce with an X salary and 2 years of experience in Saleforce. Now you have friend who works in Y company for 0.5X salary and 2 years of experience in Salesforce administration work. Now, When a senior position is open in Salesforce. The general logic that anybody would think of here.. Let's promote one of our deserving guys as Senior and let's hire someone from outside as junior right? But that not how Salesforce management works... our managers do not even mention to us that there is a senior position open. Instead, they specifically mentioned that we are not supposed to apply. Now if you refer your friend to this senior position... Dude, he will get the job - be your senior and earn 1.5X salary while you will be stuck in the junior position for 1 more year. =============================================================== These are just a "few" scenarios.

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Pros

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Cons

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4.0
9 Jul 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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