Pros
State-of-the-art building in Dublin city with excellent facilities (Two great companies serving free coffee, views of Dublin city, function rooms, bike shed, dressing room, showers, etc) Good commuter benefits for those taking the Luas, buses, bikes, etc Good Healthcare Good Education Allowance As an Account Executive, you'll have the opportunity to work with some very smart people across different departments. I can't say enough positive things about the Reception, Cleaning, Security, Coffee, Maintenance staff, etc
Cons
Very poor product market fit. The company hasn't adapted quickly enough to compete with Hubspot and other newer incumbents, especially in the UK/I startup space. The advances in AI may turn out to be a real threat to Salesforce, and very early-stage companies will become seriously competitive. You need everyone and your granny on customer calls; it's a convoluted sales process that scares customers away. Reps across the organization lost a huge amount of business to competitors due to their inability to close a deal on one or two calls. Not empowered to demo marketing or tableau, only core sales and service, which slowed everything down dramatically. There is no opportunity to meet customers in person and build relationships the normal way. Trust is very low. Day to day, it's a peculiar place to work; no one feels comfortable making calls on the sales floor. Instead, reps opt to book meeting rooms and hide as often as possible in search of solace. Artificial culture. Lots of internal politics, gossip, and favoritism. Backstabbing is rampant. There are some account executives (the ladder climbers) that manipulate the org and get creative, holding onto new accounts that should not be in their patch or area code. You need eyes on the back of your head. Honesty and fairness are virtues not widely held. The manager you report to will by far have the biggest impact on your enjoyment and success in the role. Unfortunately, the chances of having a competent and effective people manager are 50/50. You are very likely to regress as a salesperson if you get a poor manager here. The bad managers have a modus operandi of self-preservation and can't contribute in any meaningful way to help move the conversation in the right direction or get a deal over the line. They insist being on calls for the sake of visibility, with very little input that moves the needle, increasingly scuppering good opportunities. Too many times the message conveyed across the team was that customers are not unique and not to be viewed as such. This is completely the wrong approach to take and does customers the ultimate disservice. Micromanagement on steroids, nonsense pressure, and nagging are constant themes. There are striking parallels between the behavior of some managers and clucking hens. I personally couldn't stand the WhatsApp groups with management and employees; everything negative is amplified tenfold. This was particularly unbearable during the lead-up to the layoffs at the start of the year. You're contactable at all hours. Customers have more respect for your life outside of work than the powers that be. Career opportunities are very limited, and internal transfers are regularly blocked, even if you're hitting your number. Led up the garden path by the internal recruiter in terms of earning potential, manager background, and culture. Request the AE survey results. If you don't get them, it's a big red flag that the manager you're potentially reporting to is one to avoid like the plague. Duly remove yourself from the process.
