Used to be good, now toxic - Lead Member Technical Staff (LMTS) Salesforce Employee Review

2.0
21 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Mostly good co-workers and interesting way to platformize products and solve multi-tenancy.

Cons

Salesforce used to a be good company but changed a lot after the layoffs. Product is scrambling to ship solutions with very little market research. This results in engineers being told that the work is very important but once shipped, these products have 0 customers. There is also a culture of fear- our PM would tell our team that if we don't ship fast, we are all going to get laid off. Weak and ineffective eng management- did absolutely nothing to address problems and like other reviews have mentioned, any complaints to HR results in a PIP. HR does not care about you or the toxic environment, they will protect your manager. I regularly had things made up about me that were easily refuted by slack conversations and work item comments. No one cares. Your manager can and will destroy you if it furthers their own career. Asking questions is seen as insubordination and will get you fired. As others have pointed out, not a safe place for women who want to further their career. If you are early in your career and ok with working nights and weekend because you are told your product is necessary, only to ship it and have it not sold, this place is for you. The tech stack is old and can be frustrating at times. I am so glad to be gone. Also, I would be highly skeptical of the 5 star reviews- Salesforce is an aggressive marketer of both its products and culture.

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Salesforce Response
2y
Thank you for your feedback. We're very disappointed to read about your negative experience- but we appreciate you sharing so that we know how to improve. What you've described in your cons is very concerning and not the type of behavior that is tolerated at Salesforce. Although you're no longer an employee, we'd like if you could reach out to our third-party provider Ethicspoint at salesforce.ethicspoint.com so we can look into this and take appropriate action. Your feedback will remain anonymous and help us improve. Thank you for taking the time- we're sorry again that this was your experience.

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5.0
8 Jun 2026
Anonymous employee
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CEO approval
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Pros

Culture, leadership, benefits, work life balance

Cons

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4.0
9 Jul 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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