Ehhh... not so much - Senior Loan Officer Zillow Employee Review

2.0
6 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Income potential is good. Benefits are crazy good. (the one thing I miss) There is an attempt to have a cheesy, forced, culture

Cons

Underwriting turn times, no concern over contract close dates Dealing with micromanagement Shady business practices Rates are horrible You can lose your commission for up to 6 months after a closing Even if you produce, if you are not a favorite... they let you know

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Zillow Response
8y
Thank you for your feedback – we value your insight and are constantly seeking ways to improve our employee experience. We take pride in our engaged, positive workforce – in fact, we were just honored with a Best Place to Work in Kansas City award. It’s true – our "Mandatory Fun" events can feel a bit silly at times but through those shared experiences (BBQs, carnivals, dunk tanks, costumes, crazy-fun parties, tons of food and lots of laughter) many of our employees have found real friendships. That purposeful workplace culture translates to teamwork and collaboration – which fuels us to accomplish big goals as a company and for our borrowers. We are very pleased that our compensation and benefit package was attractive to you. We carefully created a mix of the just right offerings for our employees and their families. That is really important to us. MLOA is ethical and fair to each of our borrowers following the strict and explicit guidelines of the Consumer Financial Protection Bureau. If you were aware of any business practices that did not meet that guideline, we would remind you of the ability of any employee to report issues directly to our Compliance Officer. We pay commissions in accordance to the CFPB guidelines for Loan Officer compensation. We regret that your time with us was not entirely positive - we do wish you the very best in your career path.

Explore other reviews about Zillow

5.0
2 May 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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