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Zillow Reviews
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Approve of CEO
Rich Barton
3 Ratings
Pros
"We also get a lot of vacation time which is nice, as Zillow really cares about it's employee's Work/Life balance" (in 87 reviews)
"Free food catered in at least once a week" (in 52 reviews)
Cons
"Very little work/life balance in sales positions" (in 18 reviews)
"Upper management turns a blind eye to employees who do not sell with integrity" (in 13 reviews)
Helpful (7)
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"Great benefits and company perks but soul sucking-work."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendI worked at Zillow full-time (More than a year)
Pros
You can't deny that Zillow has pretty great benefits. The best health and vision insurance I've had to date. An office with amazing views of the Puget Sound and plentiful rotating snacks.
Cons
I can't speak for other roles or departments in the company, but if you enjoy being micromanaged and don't mind making 100+ dials a day to people who are sick of being called by Zillow then you can make some decent money. Although you'll most likely end up getting a percentage taken out of your future commission check when clients don't fulfill their contract and cancel because they're unhappy with the product.
Zillow 2019-03-06 16:24 PSTHelpful (8)
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"This is THE sweat shop of all sales jobs. Prepare to question your life choices"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI worked at Zillow full-time (More than a year)
Pros
Great benefits, great CEO great workspace with more snacks and array of beverages than you could ever imagine. View from any floor is amazing.
Cons
It's really disappointing because i have a lot of friends that aren't in sales that work for Zillow and they can't stop talking about how much they love it. Zillows core values and direction and culture is absolutely amazing UNLESS you are on the sales floor. It is a shark eat shark environment where you can't trust anybody. Everyone is always trying to figure out ways to snake your deals, which results in a lot of bad blood and a pretty contentious relations with most of your coworkers. So if you like being a shady sales person in a turn-and-burn environment, this is a great job for you Training is the biggest joke imaginable and barely applies to what you are actually selling. All the managers focus on are daily activity metrics since they are under the impression the more dials you make the more business you will close, which isn't true. But if you don't hit your INSANE dial/activity metrics every day, then you will get a firm talking to. We are talking on average about 100 calls/day and another 150 talk minutes on top of it. You don't have time to strategically prospect and build relationships. I barely feel like i have time to take lunch. On top of that, it takes 70% of the team until the last day of the month to hit quota, so the stress literally never subsides. I stress like MAD when on vacation because you literally need every day possible to hit your goals. This is absolutely not how a job should be. I never felt able to breathe and cruise for just a day or two. The best part is that at any point in time you literally only have 3 month of job security. You are put on a PIP if you miss two month in a row (even by a minuscule amount) at that point you MUST hit 2 consecutive months to not get fired. I have seen so many talented people who just had a few bad months get let go. I have always wondered why Zillow Sales doesn't focus on developing existing talent. They much prefer to do hiring classes of 30 people every couple months and just see who can actually last. The turnover is absolutely mind blowing and i'd say the average tenure of an SE is 8-12 months. The product is hard to sell because so many agents have been burned by Zillow. What you do when you invest in Premier Agent is called GAMBLING. I didn't feel comfortable selling agents on a product that probably isn't going to make them money. It felt like i was stealing from good people.
Advice to Management
Fix the issue of people snaking other people deals and make it a fair playing field. "Salesforce Rules" are INSANE. The fact that if you miss a follow up on someone you have been working with for months and if they accidentally falls out of your name that another SE who literally did nothing for the sale gets to close it and get 100% credit. Also, stop preaching about how "transparent" you are because it's very evident that you are not. Whether it be with how you send out inbounds, or how you feed deals to your favorites on the team, or lying about how much agents LOVE the new PA and they are lucky that we are calling them with the opportunity. Let's be real,, it's WAY overpriced, SE's just stress sell to get a credit card and will put agents in HORRIBLE positions. How is that fair to our clients?
Stop playing favorites, because it's obvious and we all see it. Start spending some time working 1 on 1 with reps to build their skills and closing abilities instead of spending your time focusing on why we aren't pacing to hit our daily activity metric.Zillow 2019-03-05 18:56 PST![Zillow Logo]()
"Great company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zillow full-time (More than 3 years)
Pros
Awesome culture and work life balance
Cons
Some growing pains. Could use more headcount
Zillow 2019-02-27 20:58 PST![Zillow Logo]()
"Good experience"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Zillow full-time (More than 5 years)
Pros
good base pay and benefits
Cons
disconnect between management and employees
Zillow 2019-02-28 11:13 PSTHelpful (7)
![Zillow Logo]()
"Great company, Sales Org not so much"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI have been working at Zillow full-time (Less than a year)
Pros
Pay and commission structor
Cons
Three month job security. Sales Floor is about tagging clients then fighting other employees for the sale.
Zillow 2019-02-28 12:33 PST![Zillow Logo]()
"Amazing Culture"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Zillow full-time (More than a year)
Pros
-Great Benefits
-Awesome Culture
-Lots of yearly parties and free food
-Feel valued as an employeeCons
-It's a grind and emotionally taxing, you have to have thick skin and not get in your head.
Advice to Management
The questions on the recruiting call didn't feel personal and the recruiter was clearly reading a script. For first impression I think this should be more polished and sincere.
Zillow 2019-02-21 17:15 PSTHelpful (1)
![Zillow Logo]()
"Great company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Zillow full-time (Less than a year)
Pros
The perks of being with the company are amazing! You will love the overall atmosphere, initiatives and company vision.
Cons
This position is an entry level one as advertised, but transitioning into another department is not as easy as management make it appears. Also, schedules can or frequently change.
Advice to Management
Be upfront with new staff about the internal job process, when submitting new applications. Also, PAC could be a long term department for the right person. It felt like the department was looked at as the throw away department within the company. With some adjustments, this department could attract long term employees who enjoy the service side of customer interactions. However, if the attitude of this team continues to be looked at as lowbrow or for the unambitious then why would anyone want to stay?
Zillow 2019-02-19 04:51 PST![Zillow Logo]()
"Exceptionally lucrative, not for the faint hearted!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zillow full-time
Pros
Work/life balance, uncapped income potential, amazing office environment, progressive, forward-thinking company, top-notch benefits, etc.!
Cons
Middle management turnover can be frustrating, and leadership on the sub-regional level needs improvement.
Advice to Management
Invest in your people, and they will perform. Learn what your front-lines face on a daily basis before setting goals and expectations.
Zillow 2019-02-20 16:38 PSTHelpful (1)
![Zillow Logo]()
"Wonderful place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zillow full-time (Less than a year)
Pros
- Genuine emphasis on career development
- Wonderful colleagues
- Company plays the long gameCons
Nothing comes immediately to mind
Zillow 2019-02-08 20:04 PST![Zillow Logo]()
"Great Company to Work for"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsI have been working at Zillow full-time (More than 3 years)
Pros
Zillow really invests in their employees
Cons
No cons at all at Zillow
Zillow 2019-02-11 21:55 PST
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Zillow Response
11 Mar 2019 – Senior Director - Inside Sales, Seattle
Thank you for taking the time to post this review. I'm glad you enjoyed the benefits and other items we provide.
I appreciate your feedback regarding our sales team and what it takes to be successful.
Feel free to reach out to me if there's anything else you'd like to share. Thank you again.
Chris Lowe
Senior Director, Premier Agent Sales... MoreLess