Zillow Reviews | Glassdoor.co.in

Zillow Reviews

Updated 6 March 2019
718 reviews

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4.0
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Zillow CEO Rich Barton
Rich Barton
3 Ratings

Employee Reviews

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Pros
  • "We also get a lot of vacation time which is nice, as Zillow really cares about it's employee's Work/Life balance" (in 87 reviews)

  • "Free food catered in at least once a week" (in 52 reviews)

Cons
  • "Very little work/life balance in sales positions" (in 18 reviews)

  • "Upper management turns a blind eye to employees who do not sell with integrity" (in 13 reviews)

More Pros and Cons

  1. Helpful (7)

    "Great benefits and company perks but soul sucking-work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA (US)
    Former Employee - Anonymous Employee in Seattle, WA (US)
    Doesn't Recommend

    I worked at Zillow full-time (More than a year)

    Pros

    You can't deny that Zillow has pretty great benefits. The best health and vision insurance I've had to date. An office with amazing views of the Puget Sound and plentiful rotating snacks.

    Cons

    I can't speak for other roles or departments in the company, but if you enjoy being micromanaged and don't mind making 100+ dials a day to people who are sick of being called by Zillow then you can make some decent money. Although you'll most likely end up getting a percentage taken out of your future commission check when clients don't fulfill their contract and cancel because they're unhappy with the product.

    Zillow Response

    11 Mar 2019 – Senior Director - Inside Sales, Seattle

    Thank you for taking the time to post this review. I'm glad you enjoyed the benefits and other items we provide.

    I appreciate your feedback regarding our sales team and what it takes to be... More


  2. Helpful (8)

    "This is THE sweat shop of all sales jobs. Prepare to question your life choices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Seattle, WA (US)
    Former Employee - Sales Executive in Seattle, WA (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zillow full-time (More than a year)

    Pros

    Great benefits, great CEO great workspace with more snacks and array of beverages than you could ever imagine. View from any floor is amazing.

    Cons

    It's really disappointing because i have a lot of friends that aren't in sales that work for Zillow and they can't stop talking about how much they love it. Zillows core values and direction and culture is absolutely amazing UNLESS you are on the sales floor. It is a shark eat shark environment where you can't trust anybody. Everyone is always trying to figure out ways to snake your deals, which results in a lot of bad blood and a pretty contentious relations with most of your coworkers. So if you like being a shady sales person in a turn-and-burn environment, this is a great job for you Training is the biggest joke imaginable and barely applies to what you are actually selling. All the managers focus on are daily activity metrics since they are under the impression the more dials you make the more business you will close, which isn't true. But if you don't hit your INSANE dial/activity metrics every day, then you will get a firm talking to. We are talking on average about 100 calls/day and another 150 talk minutes on top of it. You don't have time to strategically prospect and build relationships. I barely feel like i have time to take lunch. On top of that, it takes 70% of the team until the last day of the month to hit quota, so the stress literally never subsides. I stress like MAD when on vacation because you literally need every day possible to hit your goals. This is absolutely not how a job should be. I never felt able to breathe and cruise for just a day or two. The best part is that at any point in time you literally only have 3 month of job security. You are put on a PIP if you miss two month in a row (even by a minuscule amount) at that point you MUST hit 2 consecutive months to not get fired. I have seen so many talented people who just had a few bad months get let go. I have always wondered why Zillow Sales doesn't focus on developing existing talent. They much prefer to do hiring classes of 30 people every couple months and just see who can actually last. The turnover is absolutely mind blowing and i'd say the average tenure of an SE is 8-12 months. The product is hard to sell because so many agents have been burned by Zillow. What you do when you invest in Premier Agent is called GAMBLING. I didn't feel comfortable selling agents on a product that probably isn't going to make them money. It felt like i was stealing from good people.

    Advice to Management

    Fix the issue of people snaking other people deals and make it a fair playing field. "Salesforce Rules" are INSANE. The fact that if you miss a follow up on someone you have been working with for months and if they accidentally falls out of your name that another SE who literally did nothing for the sale gets to close it and get 100% credit. Also, stop preaching about how "transparent" you are because it's very evident that you are not. Whether it be with how you send out inbounds, or how you feed deals to your favorites on the team, or lying about how much agents LOVE the new PA and they are lucky that we are calling them with the opportunity. Let's be real,, it's WAY overpriced, SE's just stress sell to get a credit card and will put agents in HORRIBLE positions. How is that fair to our clients?

    Stop playing favorites, because it's obvious and we all see it. Start spending some time working 1 on 1 with reps to build their skills and closing abilities instead of spending your time focusing on why we aren't pacing to hit our daily activity metric.

    Zillow Response

    13 Mar 2019 – SVP Premier Agent

    I’m disappointed to hear that you did not enjoy your experience at Zillow Group. As you note, sales can be high pressure – that is the nature of the role. The training we provide aims to alleviate... More

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (More than 3 years)

    Pros

    Awesome culture and work life balance

    Cons

    Some growing pains. Could use more headcount

    Zillow Response

    28 Feb 2019 – CPO

    Thanks for your review - we are glad you are enjoying your experience at ZG! We definitely have growing pains, and when you are growing like we are expect them to continue. We do try to understand... More


  4. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Consultant in Denver, CO (US)
    Former Employee - Senior Sales Consultant in Denver, CO (US)

    I worked at Zillow full-time (More than 5 years)

    Pros

    good base pay and benefits

    Cons

    disconnect between management and employees

    Zillow Response

    1 Mar 2019 – Senior Director, Premier Agent Sales

    Thank you for your review. We always appreciate hearing from short term, long term, and those that are no longer with us. I would love hear details about your comment on the disconnect between our... More


  5. Helpful (7)

    "Great company, Sales Org not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PA Sales Executive in Seattle, WA (US)
    Current Employee - PA Sales Executive in Seattle, WA (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Zillow full-time (Less than a year)

    Pros

    Pay and commission structor

    Cons

    Three month job security. Sales Floor is about tagging clients then fighting other employees for the sale.

    Zillow Response

    1 Mar 2019 – Senior Director - Inside Sales, Seattle

    Thank you for taking the time to post this review. I'm glad you enjoyed the commission opportunity we provide.

    I appreciate your feedback regarding our sales team. That feedback doesn't seem... More


  6. "Amazing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Seattle, WA (US)
    Former Employee - Sales Executive in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time (More than a year)

    Pros

    -Great Benefits
    -Awesome Culture
    -Lots of yearly parties and free food
    -Feel valued as an employee

    Cons

    -It's a grind and emotionally taxing, you have to have thick skin and not get in your head.

    Advice to Management

    The questions on the recruiting call didn't feel personal and the recruiter was clearly reading a script. For first impression I think this should be more polished and sincere.

    Zillow Response

    28 Feb 2019 – Senior Director - Inside Sales, Seattle

    Thank you for taking the time to post this great review. I'm glad you enjoyed the great benefits and culture while feeling valued. Thanks for the feedback regarding recruiting, I will dig in and... More


  7. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premier Agent Concierge
    Former Employee - Premier Agent Concierge
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time (Less than a year)

    Pros

    The perks of being with the company are amazing! You will love the overall atmosphere, initiatives and company vision.

    Cons

    This position is an entry level one as advertised, but transitioning into another department is not as easy as management make it appears. Also, schedules can or frequently change.

    Advice to Management

    Be upfront with new staff about the internal job process, when submitting new applications. Also, PAC could be a long term department for the right person. It felt like the department was looked at as the throw away department within the company. With some adjustments, this department could attract long term employees who enjoy the service side of customer interactions. However, if the attitude of this team continues to be looked at as lowbrow or for the unambitious then why would anyone want to stay?

    Zillow Response

    20 Feb 2019 – Senior Director, Connections Experience

    Thank you for taking the time to share your feedback. From the top down, the key to our business is our commitment to all employees no matter which level or department. We believe in empowering all... More

  8. "Exceptionally lucrative, not for the faint hearted!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Consultant
    Current Employee - Senior Business Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time

    Pros

    Work/life balance, uncapped income potential, amazing office environment, progressive, forward-thinking company, top-notch benefits, etc.!

    Cons

    Middle management turnover can be frustrating, and leadership on the sub-regional level needs improvement.

    Advice to Management

    Invest in your people, and they will perform. Learn what your front-lines face on a daily basis before setting goals and expectations.

    Zillow Response

    27 Feb 2019 – Vice President, Premier Agent Sales

    Thank you for the thoughtful review. Glad to hear your current opportunity is something that is viewed as motivating, vibrant and drives nice balance for you. I am interested to hear more from you... More


  9. Helpful (1)

    "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Product Manager in Seattle, WA (US)
    Current Employee - Principal Product Manager in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (Less than a year)

    Pros

    - Genuine emphasis on career development
    - Wonderful colleagues
    - Company plays the long game

    Cons

    Nothing comes immediately to mind

    Zillow Response

    4 Mar 2019 – CTO

    Thank you for your feedback and show of support for several of the things that makes Zillow Group special. We are lucky to have great co-workers and a long term focus on developing our people and... More


  10. "Great Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Zillow full-time (More than 3 years)

    Pros

    Zillow really invests in their employees

    Cons

    No cons at all at Zillow

    Zillow Response

    13 Feb 2019 – CPO

    Thanks for your review. I am glad that you are having a great experience at Zillow Group! We always have opportunities to improve - so if you ever have thoughts or insights that you want to share... More