Chaotic - Marketing Zillow Employee Review

2.0
7 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Good benefits and nice office location

Cons

The marketing org is a hot mess and there is a lack of process and decision making. Upper-level management thinks their job is to review and approve but lacks the ability to strategize. The company also seems to lack empathy for its customers and has made a few bad business moves with very little regard to how it affects the people who pay the bills.

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Zillow Response
7y
Thank you for your review. I’m sorry to hear that you didn’t have an ideal experience. We have some incredible strategic leaders in our Marketing leadership ranks with a pulse on our consumers and B2B customers, which is one of the things that drew me to Zillow Group. We always welcome direct feedback. If you feel comfortable sharing specifics, I would be happy to hear from you at aimeej@zillowgroup.com.

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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