Look closer - Anonymous employee Zillow Employee Review

2.0
27 Mar 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and beautiful building

Cons

The organization has not figured out how to grow. They do not want process in place to slow down their rapid speed but need it desperately to support growth. Generally the right arm doesn't know what the left arm is doing. People will jump so quickly into action with a new idea that it doesn't matter the amount of money or energy they put into this idea. The company is not data driven in it's business decisions. There is not software in place to help the company scale and everything on the business side is done manually and with tons of pain. They are not ready to be a mature company.

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Zillow Response
12y
I am disappointed to read your feedback. I do agree with sentences like this though: "They do not want process in place to slow down their rapid speed but need it desperately to support growth." That is our conundrum - trying to stay nimble and with all the benefits of a small company, while still benefiting from the resources of a large company. Threading this needle is my #1 priority for 2014 personally, and for the company. On the product side of the company, I am trying hard to keep our teams as small as possible which I think helps a lot, and to empower PTLs and others at that level to be as autonomous as possible. I wish some of your feedback was more specific and actionable. If you want to follow up on any of this, please feel free to reach back out to me via email and we'll set up a call or meeting, or to anyone in HR (e.g., Kathleen, Annie, Corina). It says here that you're a "former employee" but if you want to make Zillow better for those you've left behind, I would always like to learn from experiences like yours. ------------------------------- Spencer Rascoff CEO, Zillow Inc. 1301 2nd Avenue, 31st Floor Seattle WA 98101 Twitter: @spencerrascoff

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You can make good money here.

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In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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