DISHONEST & INHUMANE - Account Executive Zillow Employee Review

1.0
1 May 2025
Recommend
CEO approval
Business outlook

Pros

Co-workers are amazing as we have all trauma bonded.

Cons

The most dishonest and inhumane corporation I have ever had the displeasure of working for. I highly recommend you reach out to current AE’s to ask for the truth. You will get from the recruiters nor the managers interviewing you. It’s clear as day what is going on here. They are centralizing all of the SaaS offerings to one login portal. That will include Dotloop, Follow Up Boss, Enhanced Profiles, and Showcase. They are dismantling Premier Agent lead Gen completely. The salesforce currently is too large. They are managing people out instead of a layoff and severance. This has completely killed morale. 85% of the floor is now on performance management plans starting April 1st. This is NOT normal for any salesforce. They are actively trying to reduce the sales floor in very a shady way. More than 20 reps, and more business advisors, have gone on long term leave due to mental health. This is also NOT normal for any job. The new VP and her sidekick are awful. They came as “revenue drivers.” They do not listen to the frontline employees. Employees are being pushed to their breaking points mentally. It’s very concerning. But HR and the new VP do not care at all. It gives me the creeps. The housing market is not doing well at the moment and projected to not do well in the future. This will cause more job loss. On top of all this, the micromanagement is out of control. We did not get a raise in base pay for 2025 but they did add more responsibility. The commission is NOT worth it at all. Zillow is historically, infamously known to be the MOST underpaid tech sales position in the industry. If you want to work real estate saas sales, go to their competition. You will be paid more, no micromanagement, less pressure, and you will be treated like an actual human being.

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Zillow Response
1y
We deeply regret that your experience with us is falling short of expectations. Please know that your feedback is taken seriously and we appreciate your honesty. Please reach us at careers@zillowgroup.com so we can learn more about your experience.

Explore other reviews about Zillow

5.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The posts about AWS culture infiltrating Zillow must be pretty team or person specific, as I've seen nothing but leaders who really care about their teams and the business. Middle managers can often drag down morale and culture - and working remote makes that hard to see/fix. But generally, the culture and support at Zillow is WAY better than any other tech company I've worked at (or heard about from friends). Fully remote with decent benefits and people who generally care about each other is fantastic (and hard to find in today's market). For those complaining about bad culture - I'd suggest you look at another role in another org, you might be pleasantly surprised the ZG people first culture is still strong.

Cons

Fully remote makes it hard to get the right visibility and promotions and ratings are unfortunately tied to whether senior leaders see your work and know who you are. You have to make an effort to be "seen" and that's hard to do remote. The news cycle is noisy with lawsuits, but I think a lot of that is because we're a big name with a big target on our back. A judge just ruled in Zillow's favor, against Compass.

2
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Zillow Response
3mo
Thank you for taking the time to share your review. It’s great to hear that leadership support, flexibility, and a people-first culture have stood out in your experience. We also recognize that visibility and growth can feel different in a remote environment, and feedback like this helps highlight where continued focus and clarity matter. We appreciate you sharing your perspective.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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