Infosys Customer Service Representative reviews

2.8

20% would recommend to a friend

(82 total reviews)
avatar

Salil S. Parekh

56% approve of CEO

26% positive business outlook

Customer Service Representative employees have rated Infosys with 2.8 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Infosys is rated 24% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

82 reviews
2.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Friendly workmates, remote work opportunity

Cons

Minimum pay Stressful Systems keep changing too often Training insufficient Abusive customers Focus on stats and sales Constructive feedback is not taken into consideration Agents forced to upsell totally disregarding customers needs

Viewing 1 - 3 of 82 Reviews

Glassdoor has 1,27,647 Infosys reviews submitted anonymously by Infosys employees. Read employee reviews and ratings on Glassdoor to decide if Infosys is right for you.