Does IntouchCX pay their employees well?

According to anonymously submitted Glassdoor reviews, IntouchCX employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at IntouchCX. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at IntouchCX?

44% of IntouchCX employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IntouchCX 2.8 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at IntouchCX?

Customer Service Representative (207) , Customer Service Representative (CSR) (94) , Team Leader (56) , Senior Consultant (40) , Customer Service Agent (27) , Team Lead (23) , E Support Officer (20) , Operations Manager (16) , Customer Service (14) , Training Facilitator (12) , eSupport officer (12) , IT Generalist (11) , Trainer (11) , Subject Matter Expert (SME) (10) , Agente Telefónico (8)

What are the pros of working at IntouchCX according to real employee reviews?

"work from home 5 days." ((in 65 reviews)); "Good Culture and Good Company Governance" ((in 38 reviews)); "The people here are nice and easy to talk to" ((in 33 reviews)); "Good work environment for the teams I participated" ((in 19 reviews)); "Supportive team" ((in 18 reviews))

What are the cons of working at IntouchCX according to real employee reviews?

"Bad management and is unorganized" ((in 78 reviews)); "Low pay and disorganized system" ((in 37 reviews)); "Stressfull and no work life balance" ((in 19 reviews)); "Bad leadership overall" ((in 17 reviews)); "Training is terrible and leaves you feeling lost with no guidance." ((in 15 reviews))

What are employees saying about IntouchCX redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IntouchCX redundancy and their outlook for job security at IntouchCX in 2026.

What are the top reviewed IntouchCX locations?

Hyderābād , Bengaluru , Bangalore Rural , Electronics City , Indore , Madhāpur , New Delhi , Calcutta

IntouchCX Reviews

3.0

44% would recommend to a friend

(1,118 total reviews)

Mitul Kotecha and Shane Kozlowich

44% approve of CEO

37% positive business outlook

IntouchCX has an employee rating of 3.0 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have an average working experience there. The IntouchCX employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

1K reviews

1.0

29 Jun 2026

Don’t settle. Keep looking.

Data entry

Recommend

CEO approval

Business outlook

Pros

Paycheck and computer provided by company.

Cons

Self managed. They blame employees or client for their ineptitude. Systems rigged against single mothers and foreigners.

5.0

29 Jun 2026

Strong culture and opportunities despite poor onboarding

Quality assurance analyst

Recommend

CEO approval

Business outlook

Pros

Good location Good culture lots of opportunities

Cons

- weak onboarding process - confusing processes

IntouchCX Response

1d

Thank you for taking time to leave us a positive review about our work culture and growth opportunities at IntouchCX. If you have any concerns or would like to discuss this further, please feel free to reach out to our HR team. We’re always here to support you and explore ways to ensure a positive experience for everyone.

3.0

28 Jun 2026

Good programs and schedules, but lacking community feel

Costumer service agent

Recommend

CEO approval

Business outlook

Pros

They offer several programs to work with, as well as schedules. The salary is ok, what you'd expect in a BPO industry

Cons

There's no sense of community; you don't feel valued at all if you're just an agent, since you can easily be replaced

IntouchCX Response

1d

Hello there, Thank you for sharing your honest feedback. We appreciate your positive comments about our programs and schedules. We're sorry to hear that you feel a lack of community and recognition. Your insights are valuable, and we are continually working to foster a more inclusive and supportive environment where every team member feels valued and connected. Please do not hesitate to reach out to our local HR department for further support. Thank you for being part of our team.

Viewing 1 - 3 of 1,118 Reviews

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Jobs at IntouchCX

Junior Software Developer

Talent Acquisition Executive

Project Management Associate

IntouchCX

IntouchCX Reviews

Company ratings over time

Reviews by job title

Don’t settle. Keep looking.

Strong culture and opportunities despite poor onboarding

Good programs and schedules, but lacking community feel

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Jobs at IntouchCX