Constant understaffing is a problem. Sometimes the heads of agencies are more concerned with politics than actually solving problems - it's not that they don't want to help people, it's that they are far too concerned about optics, politics, and "equity" rather than helping people. They at times will want to work with outside groups or companies who are not state employees; some of these are great, but some of them are basically their contacts and are not the best, and vendors are constantly trying to sell the state "solutions" that sometimes cause more problems than they solve. Some management may engage in racial discrimination.