Simpson Millar reviews about "manager"

Minimum wage and mistreated. There's clear favouritism and essentially anyone who has stuck around for longer than 6 months has their workload almost entirely removed, I guess to keep them there. If you're a new starter, expect that you will be taking 20/30 calls a day, meanwhile, the most experienced staff are literally doing 2/3. If you call some of the more experienced team members for help, they won't answer or they'll be pissed off, even if you try pass one of their clients through, they'll say to tell the client they'll call them back. The managers are 'catty' (for want of a better word) comment on people and make digs, threaten the team generally in meetings that if performance doesn't improve then they'd be looking at removing you. They say you can come to them for support, or to take your time logging cases, but then when you actually do or if you try and log a case, they'll tell you to get back onto online immediately and log the job later. Or ask why it's taking you so long and say it's not good enough. This pressure to be always on the phone taking details while there's 2/3 more experienced members of staff not taking any calls because they're on different lines that are soo quiet. Sooo demotivating when you're literally taking calls back to back, doing your best, unable to get support when you need it, getting stressed trying to get something logged as quickly as possible and then be told it's not good enough. You missed this. You didn't ask this. You need to spend less time in wrap-up. You won't pass probation. I don't think there was anyone who had worked there for longer than a year, everyone got out as quickly possible. Multiple people just quit on the spot after a few weeks because it's so horrible. I had headaches/migraines every day and spoke to 2 other people who were having to go to doctor because of the same issues every day. Nobody wanted to bother trying to speak to management about it. If you were to speak to management, I imagine they would have just said well that's the job, we can't do anything about it. The lines are busy. Even though they had people doing literally nothing all day on lines that are dead. They could rota people on and off the busy lines so people get a break, but they won't do that because this is the 'treat' for no quitting within 6 months. Everyone else is disposable. It's only young women who work in the contact centre, so you can kind of see why it might be so cliquey.

Leadership is poor and requires focus.

In my experience:- Average salaries. Non-existent bonus. Payroll function is a shambles with frequent non-payment or payment of wrong amount. Poor management. Promotions Board is a sham and is nothing more than a PR exercise. No strategic direction - The equity partnership and CEO seem devoid of ...well, anything. Crisis mode 24/7. Too many egos in positions of 'authority'...i.e. most managers think they're the most clever, important person in the room which leads to no knowledge sharing, no interest in others' points of view and therefore no progress is made. Don't expect any career progression as no one actually cares or wants to help their colleagues develop. The talent that is there is being wasted due to all of the above. Company performance and stability looks awful...and from an insider's view, it's not hard to see why.

Management run it in the ground. Secret redundancy. How they are still going is beyond me

Little to no visibility from top managers firm wide.

Pay is very low. Upper management is very disorganised and do not communicate well. Managers can be hit or miss and paralegals are often overworked.

Buckle up this may be a long one. First off it is very "cliquey" The pay is absolutely abysmal I was a team leader and was advised my bonus of £150 a month would stay the same - then 1 month i noticed that my wage was low so checked my wage slip and found bonus had not been paid. I called the department head to find out what was going on and was told "oh sorry yeah i was supposed to let you know your bonus is now £150 a quarter and based off team performance" i received no notice regarding this and just was expected to accept it. Then redundancies were made, people were getting interviews before redundancy date however were finding there was a lot of red tape to pass through to get the time off - there was no support. I decided during this time to search for another job as i did not feel there was any further job security. I was offered a job and provided a start date - now for a bit of extra info here 2 other people in the same position as me had handed in there notice and were able to negotiate an early finish from there notice period - i however was not and was made to work right up to my final day - which has resulted in a loss of earnings as there are 2 months i would have been getting a much better wage - and also has meant my probation is ongoing when i should be past it by now.

Workload is quite heavy but there is support if needed. I like the flexibility of working from home but it would be nice to see more colleagues in person from time to time

None noted at the date if this review