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What would keep you in a company for 10 years? In September 2020, our CEO John Brown marked his 10th anniversary at Agoda. He began his career here when we were just 200 people and far less structured. He now leads a company that’s 20x larger. Agoda Careers chatted with him about his path to Agoda, being our first non-founder CEO, the challenges of COVID-19, and advice on how to succeed at Agoda.
After months of working from home, Agoda has been gradually reopening our global offices to continue our synergistic, in-person culture. Meeting and exceeding government regulations have been our top priorities. And as the work environment also changes face, we decided to go a step further to support our staff in reacclimating to working in that environment. Follow the link to read about what the new normal looks like in Agoda global offices. #agodalife #agodacareers #agoda #thenewnormal #tech #travel
In light of the COVID-19 situation and its disruption across the globe, we’ve been working around the clock to respond to the huge surge in customer queries, while continuing to support our partners and engage with our employees. Although attending to our customers has been a priority, our management team also puts our employees’ safety and well-being at the forefront. Here’s what has been going on at Agoda.
Work, nap, gym, game, relax, repeat. Our Customer Experience team in Kuala Lumpur has just expanded. Located in the area of Mid Valley Megamall, the new office is convenient and equipped with facilities to make our employees feel like home. Click below to watch a quick video tour and learn more about the office. #agodacareers #agodamalaysia
We’re drinking coffee for a cause in the Bangkok office, and learning a bit of sign language to order our drinks! Agoda partners with The Asia-Pacific Development Center on Disability for a pop-up cafe run by people with disabilities. We are proud to support the disability-inclusive initiative to provide on-the-job training opportunities for hospitality roles. #agodalife #agodacareers #agodabangkok #agoda #apcdthailand #inclusion
Agoda's Customer Experience based in Bangkok has just expanded! With additional spaces like a game room, relaxation room, and nursing room, our new office is made for enhancing the #AgodaLife even more. #agodacareers #agoda #customerexperience http://glassdoor.com/slink.htm?key=vMl2n
LA calling. Nestled in central Miracle Mile and a short drive away from West Hollywood or Beverly Hills, this is Agoda’s Los Angeles office. #agodacareers #agodausa
“One day, I received a call from an elderly customer inquiring about how to make a new booking. She explained that she’d like to surprise her son, who used to make bookings for her but couldn’t anymore as he now studies abroad, by booking a hotel for the upcoming family trip herself. I was touched by her story and wanted to help, so I made a step-by-step guide on how to make a booking through our web and mobile platforms – with detailed instructions and screenshots – and sent it to her. The next day, she sent me her booking confirmation along with a big hug, thanking me for making her travel happen!” – Nga Le Nguyen Thu, a #travelsover and Customer Experience Specialist in the #Vietnamese language team at Agoda. ▶️ Click below to watch the "Meet the Customer Experience Group" video now. #agodacareers #agodaceg
“I always imagine my customer as my best friend – someone who I lend my ears to and offer a shoulder to lean on any time. Whatever concerns they have, I’m ready to shift the focus from what went wrong to how I can help to make sure their travel goes smoothly as planned!” – Vivi Rizki Oktaviani, a #travelsolver and Customer Experience Specialist in the #Indonesian language team at Agoda. ▶️ Click below to watch the "Meet the Customer Experience Group" video now. #agodacareers
For some to travel is to live, but for Lynette, a People Technology Manager at Agoda, travel is to live and also to learn. Read Lynette’s story below to find out how her travel experiences help bring Agoda’s core values to life.
