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At Firstsource, we helped a leading U.S. health insurer cut training content development time by 50%. The challenge was clear: outdated curricula and heavy reliance on subject matter experts were slowing capability building and limiting scale across healthcare operations. We deployed an AI-driven instructional design model to modernize training delivery—enabling faster content creation, more efficient learning, and reduced dependency on manual effort. The impact: ● 50% reduction in content development time ● 15–20% reduction in required training time ● 75% reduction in SME dependency The result was stronger regulatory readiness, more consistent learning outcomes, and greater operational agility. This is how we apply AI at Firstsource — not as an overlay, but as a core enabler of capability, scale, and execution. 👉 Read the case study: https://lnkd.in/ehXTf9kS
Proud moment for Firstsource. We've been ranked #1 in the Professional Services sector globally in the S&P Global Sustainable1 ESG & CSA assessment for FY25, with a score of 87. But this recognition isn't about a score. It's about a belief. That sustainability works best when it's embedded into how you run the business - how you make decisions, build capability, serve clients, and create long-term value. Our progress over the last three years reflects that mindset: ● Sustainability treated as a strategy, not compliance ● ESG outcomes tied directly to business outcomes ● Transparency, governance, and accountability built into daily operations Through our FirstConscious framework and UnBPO™ approach, we're focused on solving real problems - responsibly, at scale, and with impact. Grateful to our teams, partners, and clients who make this journey possible. Onward. Read more: https://lnkd.in/gr2f4tKY
100% lead-to-contact conversion. 25% effort reduction. Data-driven decisions that transformed enrollment. A leading US health sciences university was losing prospective students to fragmented systems, underutilized Salesforce, and zero real-time visibility into their enrollment funnel. Firstsource redesigned their entire enrollment ecosystem—from student journey mapping to Salesforce optimization to seamless integrations across Workday, Calendly, and their website. The results: ● 100% lead-to-contact ratio through full Salesforce sync ● ~25% reduction in enrollment effort via automation ● Unified reporting for ROI tracking and strategic decisions ● Streamlined workflows boosting team productivity and student experience This is UnBPO™ in action: strategic consulting meets intelligent execution. 📖 Read the full transformation: https://lnkd.in/gYQy_7gm
Growth at Firstsource isn't aspirational. It's intentional. In just 24 months, Nabanita D. went from Senior Executive to Assistant Manager. Not because she waited for her turn, but because we created the path while she proved she was ready. Through internal programs like FirstLeap and Global Beat Transformation, she didn't just build skills - she built momentum. This is what #WingsWithin looks like: talent recognized, capability accelerated, and careers shaped from within. Explore opportunities: https://lnkd.in/gxNpVmZ
150+ blankets distributed. 100+ kg of clothes donated. 57+ volunteer hours. Across Mumbai, Pondicherry, and Trichy, our #SourceOfGood champions led the Winter Outreach Initiative, distributing employee-contributed new blankets to people living on the streets and outside hospitals, offering much-needed warmth during cold winter nights. In parallel, colleagues from Mumbai, Bangalore, and Hyderabad supported the Winter Clothing Donation Drive, contributing winter wear to Goonj, one of India’s known NGOs, enabling dignified redistribution where it’s needed most. Together, our champions turned compassion into meaningful impact, showing what purpose in action truly looks like.
Today, we announced the acquisition of TeleMedik, a Puerto Rico based pioneer in the healthcare payer space. The acquisition strategically strengthens our end-to-end clinical and utilization management capabilities, expands our footprint across the payer–provider networks, and further enhances our fully integrated and differentiated Business Process as a Service (BPaaS) offering for health plan clients. By combining TeleMedik’s clinical operations and strong delivery presence across Puerto Rico with Firstsource’s AI, automation, and generative AI capabilities, we are strengthening clinical care and utilization management across the U.S., including Puerto Rico. This enables health plans to modernize the full medical management lifecycle, improve speed-to-decision, reduce administrative burden, and deliver more personalized, outcome-focused care, especially for Medicaid, Medicare Advantage, and dual-eligible populations, including Spanish-speaking and underserved communities. Welcome aboard a new growth story, TeleMedik! Read the full announcement here: https://lnkd.in/dPfkKYJJ
Firstsource recognized in India's DE&I 100 by Team Marksmen Network & EY, reaffirming our commitment to inclusive, people-first growth. Being part of this inaugural ranking reinforces what we've been building - workplaces where inclusion isn't an initiative, but embedded into how we hire, develop, and lead. Evaluated on key parameters defined by EY of DE&I frameworks and practices, this recognition validates our belief that inclusion is a business imperative, not a checkbox. Grateful to our people who turn intent into action every day.
Noel Felipe, our SVP & Revenue Cycle Practice Leader, shares why AI-driven workflows will be critical to healthcare operations by 2026. Workforce shortages remain one of healthcare's most pressing challenges — and organizations are rapidly moving AI from discussion to deployment. In a recent commentary for HealthIT Answers, featuring multiple industry leaders, Noel outlines how AI can stabilize cash flow and ease pressure on patient access teams as payer complexity and financial pressures intensify. AI is no longer just about efficiency — it's becoming foundational to financial stability and operational resilience. 📖 Read the full commentary: https://lnkd.in/ej8vrDyY
Gen Z doesn’t answer calls. And that’s quietly reshaping the future of collections. With US consumer debt at $18.2T, many lenders are still relying on phone calls and letters—tactics built for a very different borrower. At Firstsource, we’re seeing a clear shift toward digital-first collections that meet borrowers where they are, not where systems expect them to be. In our latest blog, Arjun Mitra, Head – Collections, explores why empathy-led, AI-driven outreach is outperforming traditional approaches. From SMS-first engagement to personalized digital journeys, modern collections are delivering higher recovery, lower costs, and—most importantly—greater borrower trust. The shift isn’t coming. It’s already here. The question is: will you lead it, or follow it? Read the full analysis: https://lnkd.in/gbm8A5y5
We’re 500K strong! 🎉 Half a million of you following our journey, engaging in conversations, and cheering us on - this milestone is all about YOU! From big ideas to everyday wins, you’ve been part of every step forward. And we couldn’t be more grateful for this incredible community. Here’s to more stories, more impact, and more moments we’ll create together.
