What is the hiring process like at Airbnb?

I worked with the most amazing, talented, empathetic teammates in the company as Airbnb emphasizes core values greatly in the recruitment process. Even though it is a big company, I had a chance at working on different projects that made my tenure really interesting and provided me with ample challenges to grow and learn. There's opportunities to travel for work too and lots of social activities for the employees. People generally are for each other. The benefits are amazing, and you can work remotes 100% of the time. You can also choose to work in an office.

Upward and cross-functional mobility is really difficult as much of those opportunities are in Europe and North America. There's not much in APAC. They prefer to hire externally, which is unfortunate for those who have been loyal to the company for a long time.

Salary and nothing more here

The management here is highly unprofessional and disorganized. Communication is almost non-existent, and any attempts to seek clarification or support are met with indifference or outright hostility. Promises made during the hiring process about work hours, duties, and compensation were frequently broken, leaving me and other staff members frustrated and demoralized. The most glaring issue is the abysmal level of client support. Guests often faced significant delays when trying to reach out for assistance, with many inquiries going unanswered for hours or even days. There was no clear system in place for handling guest concerns, and the management’s lack of responsiveness frequently left guests feeling ignored and frustrated. During my time here, I witnessed numerous instances where guests had legitimate complaints about their accommodations – from cleanliness issues to malfunctioning amenities – that were either inadequately addressed or completely overlooked. The management showed a distinct lack of urgency in resolving these issues, often passing the responsibility onto already overburdened staff without providing the necessary resources or support to fix the problems efficiently. In summary, the lack of adequate client support and the unprofessional management at this Airbnb property make it a place I cannot recommend. Guests deserve better responsiveness and care, and employees deserve a supportive environment that enables them to provide the best service possible. Unfortunately, this property falls short on both counts. Consider looking elsewhere for a more reliable and pleasant stay.

The work is pretty challenging, and you'll probably learn alot about developing.

There's no onboarding support as a new hire. The pay is low for the amount of work they give you.

Great team. Very smart and talented people. Individual and team autonomy.

New manager with very little tech experience was brought in to disrupt. Airbnb upper management doesn't understand disruption.

Great Pay + Benefits Interesting Industry Potential to work on really cool projects

Culture Culture Culture They take themselves way too seriously and there is no margin for error. The environment is toxic, oftentimes speaking to people in disrespectful and rude tones. I was literally screamed at and spoken down to as if I was nothing. It's very much decision by committee, but the most popular person - not the best idea - wins. I cannot tell you how many times I would advocate for something, have my idea turned down only for leaders to present it as their own idea just a few months later. Work/Life balance doesn't exist. Because everyone is remote, they expect you to be available at any and all hours. My boss literally emailed me on Christmas and New Years Eve. It.Never.Stopped. And they would share a firehose of documentation, rarely with context, and by the time you had a chance to review any of it they would have already moved onto the next thing with a whole new set of disorganized documentation - then in the same breath talk about needing to streamline all the documentation. It was like a fire drill orchestrated by an executive with ADHD every single day. Truly maddening. They work incredibly fast paced - which can be a great thing - except they don't ever have moments of thoughtful reflection and/or planning to ensure that the work they're so diligently focused on getting out the door is 1) done well or 2) the right thing to be spending resources on in the first place. They pivot so often, you spend most of your time planning, no time deploying, only to have the plans thrown out. For being a digitally native company, it's really sad how little they actually understand about digital best practices and getting data on anything is like pulling teeth.