Solid organized interview process. It was complicated due to the number of people in different locations. Otherwise, the interview was a standard process with an initial interview with HR, followed by a series of subject matter experts, culminating with the senior level managers.

Terrible experience, they gave an offer and then reneged it without proper explanation or courteous conversation. I would think twice to join this company especially the CX organization. The claims about good benefits, unlimited PTO, growth or transparent culture does not seem to hold true or will be honored. Since you communicate through the recruiter, there seems to be some miscommunication or lost in translation between recruiter and hiring manager. Process was Phone screen with recruiter, then Hiring Manager, first onsite with team and second onsite with VP and HR.