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      Senior Manager, Customer Success Interview

      20 Oct 2023
      Anonymous interview candidate
      Lehi, UT

      Other Senior Manager, Customer Success interview reviews for Adobe

      Senior Customer Success Manager Interview

      1 Jul 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Adobe in Apr 2025

      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Adobe (Lehi, UT)

      Interview

      I had a great experience interviewing with Adobe. They are very conversational and insightful. I appreciate the approach they take in vetting their candidates. My interviewer was very transparent with what they needed and what to expect for the next steps in the interview process.

      Interview questions [1]

      Question 1

      What experience do you have with using our software?
      Answer question

      Interview

      First step was a screening with recruiter followed by 3 other interviews (hiring manager and two other managers on team. The final step was a panel presentation in which you are giving a brief and then present to 5 team members from various roles. The whole process took over 2 months and many hours, I would have appreciated feedback after investing to much time but the recruiter and hiring manager both ghosted me after I didn't get an offer.

      Interview questions [1]

      Question 1

      How would you put together a success plan for a customer that isn't seeing value in their investment.
      Answer question

      Sr Customer Success Manager Interview

      4 May 2025
      Anonymous interview candidate
      Chicago, IL
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Adobe (Chicago, IL) in Mar 2025

      Interview

      Interview process was thorough, straightforward, nothing unexpected. I ultimately withdrew from the process because I did not believe the position would help propel me to where I'm trying to go. Otherwise, positive experience and compelling pay.

      Interview questions [1]

      Question 1

      Tell me about your ability to handle a large book of clients
      Answer question

      Senior Customer Success Manager Interview

      19 Feb 2024
      Anonymous interview candidate
      Stockholm, Stockholm
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Adobe (Stockholm, Stockholm) in Feb 2024

      Interview

      The interview process seemed quite straightfoward: 3 steps, starting with the meeting with a talent acquisition/HR representative, then a meeting with the hiring manager, and the last meeting being an exercise to present to the team & related managers. What shocked me though was round 1 with the HR representative, which was a soul-less meeting to fill a questionnaire, plus a very rude attitude. Below some examples.

      Interview questions [5]

      Question 1

      The HR representative showed up, “sorry I’m a couple of minutes late, yes I’m good, you? Ok, why are you here?” I suppose they wanted to know why I applied for the role.
      Answer question

      Question 2

      Then proceeded asking me questions off a list, with no empathy nor interest for any of my answers. Particular focus on why/if I left my previous positions and if I'm still employed full time now.
      Answer question

      Question 3

      They spent a couple of words about how the process looks like “and if you don’t receive any answer by mid-week next week you can assume we didn’t select you”. I asked if I could reach out to hear feedback, if that would be the scenario - they said it’s not encouraged because they have many candidates.
      Answer question

      Question 4

      They asked me if I spoke a language that was for another job opening, not the one I was interviewing for.
      Answer question

      Question 5

      They left 5 minutes for my questions, and dismissed half of them. One of them was about how success is measured for employees and how growth is valued. Not answered.
      Answer question