I applied online. The process took 2 weeks. I interviewed at American Express (Toronto, ON) in Feb 2022
Interview
Phone interview with questions about your experience, career expectations, why you want to work in the company. Second interview is called "meet and greet", is a group interview through WebEx, there was about 7 candidates, 2 recruiters and 5 team leaders, they presented the company, the role and themselves, after that we had 1-1 interviews with each of the team leaders with cliché behavioural questions like "Tell me about a time when you provided excellent customer service" also a role play with a team leader simulating a customer that didn't have money to pay his CC and needed an extension and interest reduction.
Interview questions [1]
Question 1
- Tell me about a time when you provided excellent customer service. - Tell me about a time when you got a feedback and you used it to develop a new skill. - Tell me about a time when you had to develop a new skill in a short period of time. - Tell me about a situation that you had to deal with a difficult customer. - Role play.
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.