I applied online. The process took 2 weeks. I interviewed at American Express (Saint Louis, MO) in Jan 2016
Interview
I applied online, a few hours later I received an email to take the assessment. The math section was a bit difficult, but I only completed 6 out of the 100 so I guess they don't take that section too seriously. The following day I received an email to do a virtual interview via the HireVue website, was kinda stressful but they allow you to practice as much as you like, so that helps. Two days after I submitted the virtual interview I received a call to schedule a telephone interview, which was scheduled for the next day. The telephone interview included behavioral questions and went over your work history. At the end of the telephone interview I was told I was moving on to the next and final step ( a virtual, skype type panel interview) which was conducted a week later. After that interview I was contacted 2 days later with an offer. Long process but well worth it.
Interview questions [1]
Question 1
There where soo many odd questions and I practiced with interview questions from people on glass door. They didn't ask any of those questions so I wasn't prepared, just have a few customer service scenarios handy
Super interactive including a recorded interview, after passing the hirevue recorded interview I had a virtual face to face and was offered a job at the end of the interview.
I applied online. The process took 6 weeks. I interviewed at American Express in Apr 2021
Interview
Process was long poor communication on scheduling led me to have a difficult time requesting time off at my then current job. Initial was a phone screening, then a group interview prep and finally a group interview.
Interview questions [1]
Question 1
Experience on customer service and how you handle problems.
I applied online. The process took 2 months. I interviewed at American Express in Oct 2018
Interview
Applied online on American Express Careers section I received a email saying that I was selected for a phone interview I set up phone interview for 3 days later the phone interview was thorough she asked a lot of questions Some were basic about my application and some STAR Format we spoke for about an hour and she informed me that she was moving me forward in the process and that the next step would be a Meet and Greet this was a panel type interview It was all virtual as this is a home based position but the meet and greet was me 5 other candidates and 4 interviewers The first part was a introduction every one takes turns introducing yourself and a quick intro about your experience after you go to a private interview with one of the interviewers there they will ask a ton of questions STAR format I don’t remember the questions and then we roll played this went well then I was sent back to the group call and was split with two other candidates to chat about the company and ask any questions we may have after that we were all told that we would hear something back within three days. About a week or so later I received a email saying that I was selected as a finalist for the position and I would be contacted in a few days to go over a few things I didn’t hear from him until 3 weeks after that email and he made an offer and sent all the info about schedule and equipment. It was tough but I enjoyed the process they only choose the best.
Interview questions [1]
Question 1
Name a time you had to deliver exceptional customer Service