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      American Express

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      American Express interviewsAmerican Express Platinum Customer Care Professional interviewsAmerican Express interview


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      Platinum Customer Care Professional Interview

      10 Jun 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at American Express

      Interview

      Insanely long. Interview process started in October 2013 and I started in January 2014. There are many rounds of interviews. After getting the job you have to “certify”. Some who were hired did not end up getting the job due to customer survey answers.

      Interview questions [1]

      Question 1

      What was your last job responsibilities?
      Answer question

      Other Platinum Customer Care Professional interview reviews for American Express

      Platinum Customer Care Professional Interview

      16 Oct 2025
      Anonymous employee
      Fort Lauderdale, FL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at American Express (Fort Lauderdale, FL)

      Interview

      it was long process to interview and three-part interview first by phone and one on one the last was a group interview they used a lot of star method questions and situational

      Interview questions [1]

      Question 1

      they used a lot of star method questions
      Answer question

      Platinum Customer Care Professional Interview

      15 Oct 2025
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at American Express (Houston, TX)

      Interview

      Had three interviews in a 10 day special. Met with group and pretty much STAR. I read up on company and impressed them. on 2nd interview you had a scenario and you offered up how you would handle.

      Interview questions [1]

      Question 1

      The usual. What is your weakness.
      Answer question