Apple Customer Service Representative - Tech Support interview questions

Applied around January and also had a few people refer me at the same time, got a phone call from a member of HR team in March or April that lasted about 20 mins, he gave some info on the role and asked a few basic questions about my experience, then advised on the background check and what to expect in the actual interview that was done via video a few days later. This vido interview was pretty similar to the pone one but obviously more specific questions and we expandd on everything I touched on in the phone interview. It all went pretty fast once they made the forst contact, the start date was mid may