I applied online. I interviewed at Concentrix in May 2024
Interview
I applied for the role and got an invitation to watch a new candidate video then some days got a CASI assessment to complete and also a computer hardware test if everything was working well or not and after that I received a video interview to complete the role.
Interview questions [1]
Question 1
Explain how the customer was so frustrated because of not getting a response on time and how you handled that situation.
Basic typing, analytical, and English language assessments at first. It was followed by an initial interview by the HR. Then by a Mock call. Lastly, final interview by one of the Team Leads. After you passed, you will be given the Job Offer.
The interview process was very easy and behaviour-based. They have asked about how you can type as fast and how technical you are. Moreover, i was aked to give a typing exam with 45+ WPM and more like how efficient are you on
straightforward, mostly first-come first-served. Apply early with proper tech and customer focused resume with keywords like empathy. Interview depends on type of contract you being hired for. process is quick enough based on the start date.
