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      Customer Success Manager (CSM) Interview

      7 Jun 2023
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at HubSpot (Dublin, Dublin) in Nov 2021

      Interview

      The interview process was efficient and well-organized. The questions were relevant, and the interviewer displayed a positive and professional demeanour, making for a pleasant experience overall. Also great follow-up for the answer.

      Interview questions [1]

      Question 1

      How do you deal with difficult situations?
      Answer question

      Other Customer Success Manager (CSM) interview reviews for HubSpot

      Customer Success Manager (CSM) Interview

      14 May 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HubSpot

      Interview

      Two things I liked: The people I spoke with were very friendly. Hubspot give you a lot of materials to prepare for interviews. Two things I didn't like: I was not informed from the outset of how many rounds of interviews and tests the interview process would consist, and I actually still don't know. It took too long after interviews to learn whether you were invited to join a next step.

      Interview questions [1]

      Question 1

      What are the advantages of the Hubsot CRM?
      Answer question

      Customer Success Manager (CSM) Interview

      3 Nov 2024
      Anonymous interview candidate
      Melbourne
      Declined offer
      Negative experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at HubSpot (Melbourne) in Oct 2024

      Interview

      There was an initial screening interview with a Talent Acquisition team member, then a Manager interview. I withdrew my application before the Manager interview. I felt that the culture at HubSpot was not in alignment with industry standards, or my expectations. A couple of examples of this: I was told by the initial interviewer that the manager would want the successful candidate to 'bleed orange'. Secondly, after looking at the potential interview questions, there was a question along the lines of 'tell me about a time you had to fire a friend'. For these reasons, I felt that the organisation lacked professionalism.

      Interview questions [1]

      Question 1

      What value resonates with you the most?
      Answer question

      Customer Success Manager (CSM) Interview

      25 Jan 2024
      Anonymous interview candidate
      Seattle, WA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at HubSpot (Seattle, WA)

      Interview

      3 rounds, first with a recruiter, then with a manager, then with 4 team members (about 2 hours) and a presentation about a case study with one of the people

      Interview questions [1]

      Question 1

      What are your weaknesses / pain points
      Answer question