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      Customer Service Representative/SME Interview

      13 Oct 2015
      Anonymous employee
      Boulder, CO
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at IBM (Boulder, CO) in May 2015

      Interview

      Went fairly quickly, seemed like they'd already selected me for hire before I even interviewed. Went through two rounds of interviews before I got the offer letter. The first interview, make sure you turn in your cover letter, resume, and references/recommendation letter. The job description didn't match what I was told what I would be doing in the interview so I asked a lot of questions about what I would be actually doing. I had to compete against other contractors for the position so I kept my mouth shut about how my first interview went. Second interview was super challenging. Lots of questions being asked about how to keep everything I do business-oriented, especially how to ensure that the products I would continue to support would maintain its functionality.

      Interview questions [1]

      Question 1

      How do you ensure a product maintains functionality despite some obvious flaws?
      1 Answer

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