I applied through a recruiter. I interviewed at Wells Fargo (San Diego, CA) in Jul 2015
Interview
One of the first steps I took was going online and creating an account on the careers page for Wells Fargo. I applied to multiple positions and I received an email with interview times to choose from. The interview I attended was a group interview with seven other candidates, including the recruiting officer. The recruiter asked us three questions and we had to answer them in STAR format (Situation, Action and Result). The recruiter then told us that they would call us if they want us, or they would send an email if they did not feel we are fit for the position. Fortunately, I received a phone call and a few more afterwards. Currently I am waiting to have an interview with a branch manager.
Interview questions [1]
Question 1
Describe a time when you had a difficult customer interaction. What did you do to resolve the issue? What did you learn about yourself afterwards?
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it