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Honestly
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What type of drug test does Dish administer
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Listen attentively. Acknowledge the customer's problem. Resolve their problem. Follow up with them. Less
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First I acknowledged the customer's anger, then asked them to give me some specifics of what made them feel that way. I reflected the customer's anger back at them frequently. I would try to fix the problems they identified, and if they couldn't be fixed, I would escalate them up the chain per company policy and procedure. Just acknowledging the customer's anger often calmed they down enough to engage in some serious problem solving. Less
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I answered all question to the satisfaction of the hiring manager
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I described the various metrics used and some of the team and individual activities that were carried out to affect improved performance, i.e. monitoring, training, mentoring, etc. Less
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just my list of past jobs