Manager customer support Interview Questions
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Manager Customer Support interview questions shared by candidates
Basic character questions and call center life style questions.
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Honestly
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What type of drug test does Dish administer
Talk about a time you had to handle a irate customer. What steps did you take?
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Listen attentively. Acknowledge the customer's problem. Resolve their problem. Follow up with them. Less
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First I acknowledged the customer's anger, then asked them to give me some specifics of what made them feel that way. I reflected the customer's anger back at them frequently. I would try to fix the problems they identified, and if they couldn't be fixed, I would escalate them up the chain per company policy and procedure. Just acknowledging the customer's anger often calmed they down enough to engage in some serious problem solving. Less
The interview took place 8 years ago do not remember.
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I answered all question to the satisfaction of the hiring manager
How do you measure the performance of the support team and what steps do you take to improve their performance.
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I described the various metrics used and some of the team and individual activities that were carried out to affect improved performance, i.e. monitoring, training, mentoring, etc. Less
My past or current job. But not in detail (like why you left the job)
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just my list of past jobs
