Responsible for designing processes and aligning technology to support E-Retail operations and ensure qualitative alignment and implementation of these new process to support E-Retail operations

Responsibilities

• Drive adherence to Standard Operating Procedures and Execution Excellence for E Retail(e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc)

• Drive safety and security of all E Tail shipments in the location

• Drive timely, accurate and profitable delivery of shipments to customers

• Ensure they meet their MOO targets

• Ensure adherence to service quality levels set forth for the location

Sr. No

Key Result Areas

Key Performance Indicators

1

Drive service quality and excellence in the branch

ü Overall service quality for E Retail products in terms of Net Service Levels (NSL)

ü Strike rate %

ü RTO % reduction

ü Reduction in remittance exception cases

2

Ensure effective tracking and real-time responsiveness

ü MOO Scorecard for location