Position Overview
Role: Product Support Analyst (Finance)
Location: Remote
Experience Level: 4-5 Years
Shift: Night Shift (24x7 Global Support Model)
Infor is seeking a Product Support Analyst to join our growing global support team. This role is ideal for a proactive problem solver with deep Finance domain expertise and strong functional and technical understanding of Infor ERP XA systems. The analyst will be responsible for resolving customer product issues efficiently, providing timely updates and resolutions by leveraging strong analytical skills in problem interpretation, log analysis, replication, and optimization of support tools and processes. The role also involves appropriate case referrals, collaboration with development and other departments, adherence to case management standards, and continuous learning to stay updated on tools and standard operating procedures.
Key Responsibilities
Essential duties:
Basic Qualifications:
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