Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys is looking for a talented Curriculum Designer with experience in technical writing, and educational content development to produce world-class training courses for industry professionals. This individual will collaborate with internal teams and subject matter experts to create technical training for different modalities including ILT/VILT, e-learning, and videos.

Core Responsibilities:

• Write high-quality technical content after conducting thorough research, supported by subject matter experts
• Design well-structured, engaging courses about Genesys software products and solutions for our customers, channel partners, and employees directly contributing to Beyond sales
• Seamlessly collaborate and communicate with cross-functional teams (product managers, designers, developers, and technical instructors) working at different locations and time zones
• Work independently to deliver content on schedule, recognizing the need to have flexible hours to accommodate team members in multiple time zones
• Perform thorough reviews of your work and those of your peers
• Track and report errors for process and performance improvement

Must Haves:

• Excellent English communication skills to collaborate and communicate with a global team
• Minimum four years of experience in a writing-focused role
• Ability to understand technical concepts and produce content in a simple, clear, and concise manner that global audiences can easily understand
• Razor-sharp attention to detail
• Exceptional editing and proofreading skills to ensure text is well-written, logically structured, and adheres to our style guide
• Knowledge of industry style rules (Microsoft Style)
• Enthusiasm to learn more about customer experience and contact-center solutions

Preferred Skills:

• Experience with recording screencasts or similar video content
• Experience with Articulate content development suite (i.e., Storyline, Rise) and Adobe InDesign
• Basic knowledge of instructional design and application to course writing & development

#LI-Hybrid

#LI-GR1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.