Calling metrics - CSA - Customer Service Associate Amazon Employee Review

3.0
6 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Supportive traniner easy to apply leave . Work from home

Cons

All over metrics are for calls are totally stupid its totally up to customer . They judge you according to customer rating . Or customer rating are literally stupid thing. If you are helping someone than there is no sure changes for they give you yes its totally upto customers mindset. Your leaders are judge according to customer rating your job is depend on customer feedback that's it .. useless metrics

Explore other reviews about Amazon

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Competitive hourly pay in many locations Benefits may include health insurance and tuition assistance Flexible scheduling options at some warehouses Opportunities for overtime and extra pay Entry-level job with minimal experience required

Cons

Physically demanding work with long hours standing or lifting Fast-paced environment with strict productivity targets Repetitive tasks can become tiring Work schedules may include nights, weekends, or holidays High stress during peak shopping seasons like holidays

5.0
10 Jan 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
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