1.0
20 Jun 2016
Current employee
New York, NY
Recommend
CEO approval
Business outlook
Pros
Benefits, 401k match, vacation time
Cons
They say they live by blue box values but allow and encourage their agents to steal from the cardmember by overcharging. Poor technology for the cardmember and agent experience while emphasis is on big brother technology. Works likes a 3rd world call center. And they are a "bank" when it is convenient to them disciplining agents and not paying out bonuses. Lack of trust all around. Awful managers and team leaders, directors ok but never available and the higher you go the more out of touch they are. No wonder Amex is like a sinking ship on their travel side. You can book FHR with any Virtuoso Agency such as Pro Travel.