Great place to work still, but declining culture/morale due to institutionalized politics - Senior Manager American Express Employee Review

3.0
4 Aug 2012
Recommend
CEO approval
Business outlook

Pros

- Bright people - Fantastic brand - Great new President in Consumer services - Sincere focus on community involvement Top notch people work here. Smart, bright. Capable. Well educated. Beyond that, the brand is one that everyone should be proud to be associated with. Great name to have on the resume. Fantastic location.

Cons

- Declining morale within Consumer Services - Disappointing politics, passive aggressive nature culture - Focus on 'perception' rather than 'results driven' New President within Consumer Services has created a needed spark, with an encouraging and unique mantra. However, many of the same leadership remains as before - and a significant culture change is impossible with the majority of same leadership in place. The politics has simply shifted focus from what mattered before, to what matters now according to the new President. A lot of great talent looking outside company. It's a shame, as I believe the company's advantage has always been its people.

Explore other reviews about American Express

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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