Taking the good with just a little bad - Senior Analyst American Express Employee Review

4.0
12 Nov 2009
Recommend
CEO approval
Business outlook

Pros

Great marketing company with driven, intelligent employees and leaders. The corporate culture is relaxed and respects work-life balance at all levels. I can't say enough about the people. Amex employees are very social, involved and generally very nice people to work with. The company has a great reputation as a customer-focused marketing company. Innovation and creativity are valued and rewarded. Although the economy has had an effect on job mobility within the company, there is a strong culture of trying many roles within the company and this mobility is a key selling point for many employees.

Cons

Decision-by-consensus often means that projects move slowly. Upward mobility at the lower levels can be hindered by lack of MBA. Lately, job mobility has been stagnant, which has caused some employee unrest (this should free up soon.) Morale and corporate culture can vary dramatically by role, but even the "bad" groups are pretty good.

Explore other reviews about American Express

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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