Pros
Great benefits such as PTO (you can purchase additional days for a small fee), 10 free mental health sessions, great health insurance, free hotel stays, IATA certification, VTO
Cons
When i started I was told we would work with Platinum card members, sure enough they set us up for the okie doke and I actually service ALL cardmembers. For the same salary previous agents only did for one card product. Other departments do not like to assist us, impossible metrics, no one I know has received the “bonus” because of impossible, ever changing metrics. We are burnt out from call volume and having to call the hotels, airlines and other services. Wayyyy too much responsibility for a travel agent. Less about booking trips and more about cleaning messes