Used to be a great culture - Project Manager American Express Employee Review

2.0
19 Mar 2024
Recommend
CEO approval
Business outlook

Pros

I liked most of the people that I worked for and with. They were all very easy to work. I learned a lot from people I worked with and from the positions that I had. There are a lot of great people at the company. Pay and benefits are pretty good. They aren't the best, but they are good.

Cons

In my last 2-3 years at the company, I felt the culture was changing for the worse. I can't point a finger on when it happened, but there were changes in the organization that took place. While I enjoyed the people that I worked with, the last team that I worked on never felt like a good fit for me. I'm not sure why during the last reorg moved me onto this team, but it clearly was not a good fit. Not surprising to me, I was laid off. I was both surprised and not surprised by this. I'm not upset about being laid off, actually my health has improved since I left the company, I'm more upset by how it was done. I don't believe my leader knew it was happening and the person responsible for the layoff didn't look at the camera while they were doing. It felt that much of the autonomy that leaders at the Director level had was taken away and being consolidated in the VP level. My last performance rating was determined before I spoke with my leader about my year end. In addition, it's very difficult to get a new role in the organization unless you know someone. It's impossible to get added responsibilities as well. If your role starts to get unchallenging for you, you either need to find an entirely new role in the company or leave the company.

Explore other reviews about American Express

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Supportive leadership - Collaborative teammates - Internal mobility across different departments is encouraged

Cons

- There can be a lot of red tape, as is the case with any large firm - Role scope expansion is common across teams

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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