It’s pretty bad … just being honest - Tele Sales Consultant American Express Employee Review

1.0
24 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Free Food -Work life balance- some good people

Cons

Organizational dynamics: Issues related to internal hierarchies and interactions. Nepotism: Majority of staff and leaders are referrals from within family networks. Leadership inefficiency: Perception of leadership as consistently occupied without substantive action. High turnover: Notable rate of staff departures. Delayed payment: Challenges in timely compensation distribution. Paternalistic management: Utilization of sales huddles perceived as excessive and unnecessary. Unattainable goals: Goals set at levels often unachievable by staff. Persistent Performance Improvement Plans (PIP): PIPs regarded as difficult to complete successfully. Poor lead quality: Low answer rate (3%-8%) for leads despite potential for PIP initiation. Stringent compliance: Strict adherence requirements, including penalties for non-compliance. Strict disciplinary actions: Instances of termination or reprimands for minor infractions (e.g., failure to provide contact details). Inappropriate relationships: Concerns regarding a 50-year-old leader dating a 28-year-old colleague. Stagnant leadership: Perception that leadership peaked in earlier stages of career development. Retributive actions: Allegations of reducing lead sources or retrospective punitive actions. Short average tenure: Average employee tenure of approximately 6-8 months. Inexperienced leadership: A substantial proportion of leaders lacking direct operational experience or responsible for stringent compliance measures.

Explore other reviews about American Express

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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