Still good but no longer great - Sr. Software Engineer American Express Employee Review

3.0
1 Dec 2024
Recommend
CEO approval
Business outlook

Pros

My boss and coworkers are lovely.

Cons

Ever since Ravi was hired, things have been going downhill for tech. Projects are underfunded. We're asked to split our teams across the US and India 50/50 which makes no sense for some teams and makes the work life balance a living hell for most. How are you going to have overlap with teams which are 12 hours apart and not work people into misery? They treat people like numbers. Not able to meet a deadline? Add more new hires who will need up skilling and will drag the team down to add more capacity to the team! Oh, you're now an overly complex team with too many people and overhead ? You're just not doing your job . They're also displacing leadership and adding to the chaos before resolving the previous chaos they created.

Explore other reviews about American Express

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Free lunch in the cafe. Everyone’s nice.

Cons

Audit is just such a boring job. Lot of change going on right now

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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