The Company is okay...not the best - Customer Service Representative Capital One Employee Review

2.0
26 Jul 2014
Recommend
CEO approval
Business outlook

Pros

Pay/Bonus Promotion Benefits Career Growth Open door policy

Cons

The management is horrible. All the managers care about are there numbers. As soon as you bring there numbers down they will try and find a way to get you fired. There compliance and signed in for a call center is ridiculous. Oh and I hope you never get sick because they do not accept doctors note. The managers fraternize with bankers and gossip...the list goes on. This company's turn around rate is the worst i have ever seen for a company.

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5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, 10/10

Cons

none to think of, amazing!

1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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