Horrible company to work for!!!! - Customer Service Representative Capital One Employee Review

1.0
27 Jul 2015
Recommend
CEO approval
Business outlook

Pros

Work from home. Benefits. If you need something to hold you over while waiting for something better.

Cons

Very mismanaged company. Specially with their work at home core dept. Advancement is oportunities are minimal. They will change your schedule without your consent with a weeks notice. Started in a class of 20 and 6 months later 7 were remaining. Every employee is micro managed. Could be there for a couple of years and all of the sudden you can recieve a phone call telling you that you are no longer employed there without an explanation! Managers heve their favorite employees who they favor more than others. Oh and if you leave involuntary or voluntary you will recieve a letter by mail months later asking you to pay your vacation back.Thats not all. If you leave involuntary they will lie about the reason why you were terminated so you dont get unemployment. Hahaha What a joke of a company.

Explore other reviews about Capital One

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, 10/10

Cons

none to think of, amazing!

1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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