Pros
Good health benefits and a lot of resources for learning and development. Also, there are times when Capital One really is an innovator within the banking industry.
Cons
In the past few years, the culture in this company has shifted DRAMATICALLY to the negative. I was a proud employee who would regularly tell people I wanted to retire here. Now I have zero faith in leadership and feel that I must protect myself from being screwed over constantly. Hands down the performance management scheme is the worst thing about this company. It’s pure psychological torture. And it’s chasing people away from the company in droves if they happen to have any integrity and don’t want to destroy people’s careers and affect their salary in the name of “distribution”. Nothing makes any logical sense. And they do not listen to feedback ever. They push the All Associate Survey but they just ignore bad numbers. With RTO, they ignore data and just say “a lot of people have told us they’re happy to be back in the office!” Who?? Everything is micromanaged to excess and every decision is made and managed about 10 levels above where it needs to be. Most people have barely enough authority to decide what they’re going to eat for lunch that day. Every choice is delivered from on high. They regularly make final decisions and then ask for feedback, when it’s too late to change anything. I am truly upset about the direction I feel this company is going. I feel like I’ve stayed out of pure nostalgic naïveté, hoping it returns to what it once was. But it seems the company that I loved and supported is dead.