Worse. My overall rating should have been " NO STAR" - Anonymous employee EXL Service Employee Review

1.0
2 Jun 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Location location location location location

Cons

Everything else. They have the worse policies for their employees. They will give you a memo if you get sick for 2 consecutive days in one month. If you get sick 2 more consecutive days at least in the following months...you would be terminated on your fifth month. It does not matter if your really sick. There are compliance team doing floor walk. If they see you with your eyes close for more than what is normal of awake people they will give you a memo. It does not matter if you are just resting your strained eyes..that is already sleeping for them. They gave us salary raise but find ways in keeping us from getting performance appraisal such as memo on being absent for 2 day because you are sick. It does not matter to them if you are the top performer and you happen to be on your death bed. You have to drag yourself back to work. If not they would take away your performance bonus which is bigger than your salary increase. Maternity leaves are not paid. Favoritism is a common thing there. And if you report them, they will find ways to make you regret ever voicing out your issues with them. You are not human to them. You are a money making machine which does ni have the right to rest or anything. Imagine they celebrated their 18 anniversary with a small, cheap cup cake. They gave everyone a plain cupcake. Luckily no one expects anything from them. Its either this company is sinking fast or they have nothing in mind but money that it is already so pathetic.

Explore other reviews about EXL Service

5.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Very good company on good path

Cons

Nothing at all that I can think of

1
3.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance. Good benefits.

Cons

Not a lot of structure. You basically just have to figure it out after the initial training.

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