Worst company culture. - Manager-Operations EXL Service Employee Review

1.0
3 Apr 2014
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule. Pay is also decent. I can't think of anything else positive to say.

Cons

Where do I start.. The company is headquartered in NYC but they run it like it's still a company based out of India. Processes are confusing, policies do not make sense for US employees since they are created by "corporate" in India, and management needs training on managing their teams.

Explore other reviews about EXL Service

5.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Very good company on good path

Cons

Nothing at all that I can think of

1
1.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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