Great Brand, Terrible Management - Market Intelligence Professional IBM Employee Review

4.0
24 Mar 2009
Recommend
CEO approval
Business outlook

Pros

The Name is huge, and there are lots of smart people who are also decent human beings.

Cons

The brand name is the only reason that I selected some areas of satisfaction in this poll, because IBM will help my career growth when I decide to use the brand name to land something much better outside the company. It's pathetic how they bring in talented people, train them, and then stupidly lose them because compensation is sub-par for the level or work and workload, and management is out of touch and arrogant. Great strategy - spend money to hire and train and then let other companies reap the benefits. It seems like the really good people leave unless they become someone's pet and find a political loophole to career advancement. The good ones who stay probably do it for family reasons due to workplace flexibility, or don't want to take a risk... IBM should be one of the most sought after companies to work for, but it's just a place to build a great resume for 2-5 years and move on for anyone with career ambitions. I haven't worked outside of Market Insights, but from what I hear, this is supposed to be one of the best places to work. Maybe it is by IBM standards, but not by what you would expect. There are way too many politics. Management doesn't even take the time to get to know employees or take an active part in developing them. It's all passive. The employee has to initiate everything (career talk, mentorship, and even just basic learning about how to do the job). You only interact with the first line managers even though the executives make the decisions. If you get a few minutes with them, they act like God. It's an outdated style in today's world. It sounds nice to say that employees should manage their own careers, but there's way too much workload and secrecy to cut through. Most of my senior colleagues tell me that if you want to advance, it's more about wasting working time to put on shows and kiss executive ass than about the quality of the work. Doesn't sound like a lot of fun when you can just leverage the name for 50-100% higher salary and a better title... The thing is that management could avoid that by just respecting and fairly compensating employees when they have the chance, but that makes too much sense.

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CEO approval
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Pros

very good work life balance.

Cons

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4.0
26 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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