20+ years Microsoft Customer Services and Support - Operations Program Manager Microsoft Employee Review

4.0
17 Sept 2012
Recommend
CEO approval
Business outlook

Pros

I always had managers who were fair and really wanted to reward people based on merit (work accomplished and impact made). I always felt fairly rewarded. I got to do some pretty cool work and work with passionate, enthusiastic, principled people. Fantastic benefits. I had a good work life balance and really appreciated that.

Cons

Sometimes it was tough to get management support, coaching and feedback. They were busy... Microsoft would do well to have an internal recruiting program. When looking for other positions internally, HR would only offer, "Use the Career site and your network". I could have used help in finding roles that lined up with my skillset and interests. Sometimes I felt like Microsoft management HR mindset was, "Employees are our most valuable asset!! ...well, perhaps not you, specifically... but employees, in general, are our greatest asset!!!" At times, Microsoft would publicly support or not support particular polarizing social issues that were not directly related to the product or service or customer set. I don't think this behavior is appropriate for any public company.

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5.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting and varied work. Seasonality to the job allows for rest period

Cons

Less stability than there used to be makes people afraid to take risks

4.0
28 Jan 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. If you love tech, this is a great place. No doubt you'll talk tech (mostly the MSFT stack) from enterprise to consumer - from PCs to phones to Xboxes - from datacenter to desktop. 2. What were GREAT benefits are now VERY GOOD (took a small step down) but still probably better than you'll find at 99% of large corporations. If you've got family - the value of the benefits is even higher. 401k match is nice. 3. Even with it's struggles MSFT is still a cash printing machine. This means if you can keep your nose clean and do reasonable work, you can have a stable job, pay your bills, feed your family, and not worry (too much) about layoffs. The stock you own likely won't tank, but probably won't go up much either. You'll get a bonus each year and some stock. It's a decent life if you aren't looking to light the world on fire.

Cons

Brand on Your Resume: After many years of losing market share and struggling to be at the front end of innovation and the fact that there's 90,000 employees, don't think MSFT is necessarily going to be attractive on your resume to more agile and smaller companies. Managing Your Career: Make you say this out loud so it registers - 90,000 employees work there. Double that for vendors. It is VERY hard to "stand out" and move up in the company. Don't expect your manager to be much of an advocate or enabler to help you meet your career goals - they are basically trying to survive the stack rank every year too. Not familiar with the stack rank? Check out the 2012 Vanity Fair article called "Microsoft's Lost Decade".

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