Pros
Coworkers and Managers are very knowledgeable, hard working, helpful, professional and kind. We are able to get time off when necessary (appointments, emergencies). Most customers live close by, come in frequently and are interesting and fun to talk to. It's satisfying to be around dogs and cats.
Cons
Cons are primarily Corporate based. Hours are kept to bare minimum resulting inadequate staff on the floor to help customers which results in lost sales and customers going elsewhere. There's limited support, (sometimes) inadequate training for new hires which results in poor customer service. There is a ridiculous emphasize on selling Puppy Guides and other impossible measurements which may make middle management look good, but results in store manager/employee frustration. Corporate absolutely needs to focus more on employee retention through continuing education, adequate salary compensation, and things as described above. An adequate, satisfied and knowledgeable staff will automatically increase sales. Sadly, (like most corporations), top management is all about the money. Corporate feedback seems to be ONLY about driving sales.
