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      Technical Escalation Manager - Technical Escalation Manager SAP Employee Review

      5.0
      19 Sept 2018
      Technical escalation manager
      Recommend
      CEO approval
      Business outlook

      Pros

      It is a company that cares for people's development and offer a balance between office & home. As a dad, i don't have to stress out my self looking for time to spend with my family, SAP provides me with a good quality life style and balance, therefore i commit myself to support my company whenever is needed and feel encouraged to proactively give more of my self anytime i can.

      Cons

      I'm in a small location and probably sometimes i feel like the overall SAP culture is not translated to us. But that's ok - as we've been growing we started to see more engagement in cultural events organized by SAP.

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      5.0
      8 Jun 2026
      Senior support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, full of opportunities to learn and support.

      Cons

      Rounds of layoffs due to changes in tech direction. Plan accordingly and stay flexible!

      4.0
      29 May 2026
      Content strategist
      Recommend
      CEO approval
      Business outlook

      Pros

      I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

      Cons

      No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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