Great people, but the bureaucracy is exhausting - Anonymous employee SAP Employee Review

3.0
11 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Many smart, dedicated, and collaborative colleagues. A strong industry presence. Benefits are competitive, and most teams try to support one another despite the challenges.

Cons

Lack of clarity: It’s often unclear what’s actually expected in your role or for specific projects. Priorities shift frequently without a clear explanation of why or how success will be measured. Micromanagement from the top: The CEO and some board members involve themselves in day-to-day tactics and granular details that should be handled by the teams directly responsible. This slows progress and erodes autonomy. Overly complex processes: There is a process for absolutely everything, but they are unnecessarily complicated, outdated, and often conflicting. No guidance in navigating bureaucracy: While processes abound, there is little to no support in understanding how to work within them. Employees are left to figure it out on their own. Leadership avoids addressing the root issues: Instead of simplifying or fixing these systemic problems, top leaders push harder for results without acknowledging the inefficiencies and roadblocks they’ve created.

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5.0
29 May 2026
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Pros

Great company, Great ethic, Extremely customer service and satisfaction oriented

Cons

Could be more aggressive to acquire US baed firms. Apart from that there is no cons at the moment

4.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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