Preach Transparency, Practice Vagueness - Account Manager Zillow Employee Review

2.0
23 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Great people to work with and great benefits. Speakers come in from other companies to share their ideas and values which I have never experienced elsewhere. Very cool place to work

Cons

I have had one annual review so far and although I got a glowing review my pay increase was well under the national average for 2015. Also, my managers were not able to tell me why my pay increase was so low. So while Zillow prides themselves in being transparent, I have not clue about performance and how I have been evaluated. This makes for a really frustrating outlook in 2015.

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Zillow Response
11y
I’m sorry you feel that you aren’t clear about how your performance and pay was evaluated. At Zillow, we pride ourselves on ensuring that all employees have a clear view around what is expected regarding both performance and compensation for specific job functions. Account Managers in our Sales organization have targets and incentives which we believe are clear and fair. We do appreciate your point of view on this area, and will consider it as we think about changes in the future. Also, feel free to work with your manager or HR Business Partner for more guidance on opportunities to grow and earn more in the organization. Tony Small VP, Sales Strategy

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CEO approval
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3.0
8 May 2026
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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