Reviews by job title

106 reviews
4.0
5 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Flat org with clear KPIs - people are competitive against KPIs and no back stabbing Really wonderful colleagues - genuine, caring and collaborative culture Good office location - convenient to travel (intersection of green and yellow mrt line), shops, amenities, childcare same bldg, etc Management - small leadership team, very focused and fair, Good stsgg benefit

Cons

Small leadership team - quite stretched, otherwise, we can do better in terms of operational improvement and support for staff Tech - a bit better now, however, still reliant on Australian HQ which means time lag Salary and annual leave - can be improved, lower than market rate

3.0
5 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good team ethic from colleagues across bases

Cons

Some area to improve on

3.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Very supportive colleagues who understand and try to help out when they can

Cons

The company focuses on KPIs more than employees.

3.0
22 Jan 2026

Not the worst

Recommend
CEO approval
Business outlook

Pros

Amazing team (non managers), great cameraderie and support from colleagues. They give you all the support as managers dont (even though its not their job to do so)

Cons

Quite an unprofessional environment, in different ways: - Misogyny (managers and colleagues) openly make misogynistic remarks indirectly and directly to female members of staff - inappropriately personal discussions in staff common area - Managers could be more supportive.

1.0
25 Mar 2026

Just don't

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fantastic colleagues to work with

Cons

You're only as valuable as last months targets

3.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good colleagues to work with.

Cons

Targets and implementation of strategies.

3.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You directly help people overcome barriers and get into work, which can be very rewarding. You build experience in coaching, case management, safeguarding, and employer engagement — all highly transferable. Typically 9–5, Monday–Friday, no weekends or late shifts. Good stepping stone into roles like Employment Officer, Case Worker, or Specialist Advisor.

Cons

Heavy focus on KPIs and outcomes which can feel very counterintuitive in an environment that's so people focused. Everyone is different and boxing objectives into rigid templates doesn't tell the full story. Advisors will manage 70–80+ clients, making it hard to give deep support and provide your full commitment and ability to the job. Micromanagement can creep in at times and feel unnecessary. Management inconsistency as managers seem to pick favourites, allowing for leniency in the rules and behaviour between colleagues. Alienating and creating a cliquey, high school type environment at times. Career growth can be unclear or dependent on internal politics making it hard to trust the company.

1.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home. Provide laptop.

Cons

Very little concern for staff wellbeing. Rampant bullying and a "face fits" culture. Active discrimination against employees with disabilities; they will on paper appear to support and care for their disabled staff - this is false. When you challenge them, discrimination suddenly is hidden behind miscommunication. One occasion a senior male member of staff told me I had to consider my managers wellbeing before mentioning my deceased daughters name. Extremely offensive and rude. Never an apology. Senior Colleagues in Teams sharing laughing emojis when sharing professional audits. My favourite memory was when I was told off by management because they had forgotten to book my daughters first birth/death anniversary. I think that shows very much the type of people within the company, and is worrying to think they are assessing vulnerable people. Half the management are brutes, the other half are too busy following them around to care.

avatar
Ingeus Response
6d
Thank you for taking the time to share your experience. We’re very sorry to read the concerns you’ve raised, particularly around wellbeing, culture, and how you felt supported—this is not the experience we want for any colleague. We take matters such as respect, inclusion, and professional conduct extremely seriously. While we cannot address specific situations here, we would strongly encourage you to email sgeffen@ingeus.co.uk so we can look into this further. We do appreciate your feedback, and it will be used to help inform ongoing improvements. Kind Regards, Sarah
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